B2B Customer Care · Sales · Retention

Real people.Real support.

We handle Outbound

Customer Care Center is the outsourced customer care and sales team behind consumer brands. Trained specialists who follow up after the order, answer questions, drive retention, and help customers get real value from what they bought.

Based in Austin, Texas, with a remote team across the U.S., Mexico & Colombia

Book a Call How We Help
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Real People, Not Bots100% Calls ReviewedTrained Wellness SpecialistsConsent Based Contact Real People, Not Bots100% Calls ReviewedTrained Wellness SpecialistsConsent Based Contact

What We Do

Support that helps
customers actually succeed.

Order Support & Follow-Up

After a customer orders, we call to confirm the order, make sure they received everything, including any digital guides, and answer whatever they need.

Product Guidance

Our specialists help customers understand how to take their supplements correctly and what to expect, so they get the results they came for.

Quality & Compliance

Every call is monitored and scored against a written standard. We work only from client-approved language and contact only customers who opted in.

How We Operate

Care first. Standards always.

We treat every customer like a person, not a lead. Our specialists are trained on the product and the tone before they ever pick up the phone, and every conversation is reviewed against a written standard.

0Typical Follow-Up Window
0Calls Subject To Review
0Days A Week Coverage
0Shared Standard Of Care
Wellness and natural supplements

Our Focus

Health & wellness brands.

We work with health and wellness supplement companies whose customers deserve a knowledgeable, friendly voice after they order, not a support ticket. We help those customers feel taken care of and get real value from what they bought.

  • We contact only customers who provided their number and agreed to be called
  • Specialists follow the brand's approved product information
  • We support customers, we do not give medical advice
  • Every call is recorded and reviewed for quality and compliance

Our Commitment

Why brands trust us with their customers.

Honest & consultative

We help customers make good decisions for themselves. No pressure, no claims a brand has not approved.

Trained specialists

Every representative learns the product and the standard before going live, and keeps improving through coaching.

Privacy respected

Customer information is used only to support their order. We never sell or share opt-in contact data for outside marketing.

Leadership

Carlos Lizaola, Founder

Originally from Mexico and based in Austin, Texas, Carlos is a software engineer and sales leader with more than 10 years building online sales operations. He co-founded a call center that earned a place on the Inc. 5000 three years running and processed over $120 million in sales. He built Customer Care Center to bring that same standard of trained, human customer care to consumer brands.

If we don't sell, you don't pay.

Our care and sales team is performance based. You bring the customers, we bring the results, and you only pay on what we produce. No retainers, no risk.

Get In Touch

Bring your customers the
support they deserve.

Tell us about your brand and your customers, and we will show you how we can help.

Book a Call [email protected]