B2B Customer Care · Sales · Retention

The team your
customers remember.

We run your outbound

Customer Care Center is the outsourced care and sales team behind consumer brands. Trained specialists who follow up after the order, answer questions, drive retention, and turn buyers into repeat customers.

Book a Call See How We Help
Real people calling real people. AI does the notes, not the pitch. Austin, Texas · remote team across the U.S., Mexico & Colombia
Customer Care Center seal
Scroll
Order Follow-Up•Retention Calls•Inbound Support•Product Guidance•Reorder & Continuity•Quality & Compliance• Order Follow-Up•Retention Calls•Inbound Support•Product Guidance•Reorder & Continuity•Quality & Compliance•
Trained Before Live•Approved Scripts Only•Transparent Reporting•Human, Not Ticketed•Performance Based• Trained Before Live•Approved Scripts Only•Transparent Reporting•Human, Not Ticketed•Performance Based•
0Typical follow-up window
0Calls subject to review
0Days a week coverage
1Shared standard of care
What we do

One team behind every
conversation with your buyer.

Order support & follow-up

After the order, a specialist confirms it went through, checks that everything including digital guides arrived, and answers whatever the customer needs. First impressions that keep buyers.

Product guidance

Specialists explain how to use the product and what to expect, using only brand-approved information.

Retention & reorders

We check in on progress and make it easy to continue when the product is working. Happy customers stay customers.

Quality & compliance

Every call is recorded, monitored, and scored against a written standard. We contact only opted-in customers and work strictly from client-approved language, so your brand stays protected.

The full cycle

From their order to a loyal,
repeat customer.

We pick up the moment someone buys from your brand, then run the whole journey that turns one order into ongoing revenue and a customer who feels looked after. Scroll to follow it.

01 Step 01

Onboard & train

We learn your brand, product, and offer, then train specialists on your approved scripts and tone before anyone ever picks up the phone.

02 Step 02

Reach out

Your customer just purchased. Within our follow-up window a real specialist calls to confirm the order and connect, human to human, never a bot.

03 Step 03

Understand the order

We learn what they bought, the result they are after, and where they are in the journey, so the whole conversation is about them, not a script.

04 Step 04

Upsell the protocol

We recommend the right next products from your brand, only what genuinely helps and only what you have approved, raising order value and results.

05 Step 05

Care & feedback

We check in on their progress, answer questions, handle refunds on brand, and capture what customers tell us so your offer keeps getting sharper.

06 Step 06

Continue & report

We schedule the next touch, drive reorders, and report everything back to you: revenue produced and the insight behind it. Then the cycle repeats.

Carlos Lizaola, Founder
10+years in online sales
Leadership

Carlos Lizaola

Founder

Originally from Mexico and based in Austin, Texas, Carlos is a software engineer and sales leader with more than 10 years building online sales operations. He co-founded a call center that earned a place on the Inc. 5000 three years running and processed over $120 million in sales.

He built Customer Care Center to bring that same standard of trained, human customer care to consumer brands.
Who we serve

Built for brands that sell
direct and care about the after.

Health & wellnessSupplements & nutraceuticalsBeauty & skincare Subscription productsDTC e-commerceCoaching & programs Continuity offersHigh-consideration purchases
Performance, not promises

You only pay when we produce.

Our care and sales team is performance based. You bring the customers, we bring the results. No retainers, no risk, no long contracts, just revenue you can see.

Start the conversation
Good to know

Questions brands
ask us first.

Do not see yours? Ask us directly.

Do you cold call?

Never. We contact only customers who provided their number and agreed to be reached about their order. No purchased lists, no cold outreach.

Whose script do your specialists follow?

Yours. Specialists are trained on your product and work strictly from brand-approved language. We help customers, we never make a claim you have not authorized.

How am I billed?

On performance. You pay on the results we produce, not a monthly retainer. We will walk you through the exact structure on a call.

Where is your team based?

We are based in Austin, Texas, with a trained remote team across the U.S., Mexico, and Colombia so we can scale coverage without dropping quality.

How do you protect my brand?

Every call is recorded, monitored, and scored against a written standard. We only contact opted-in customers and hold every specialist to one shared standard of care.

Bring your customers the
support they deserve.

Tell us about your brand and your customers, and we will show you how we help, and what it can produce.

Book a Call [email protected]