Order support & follow-up
After the order, a specialist confirms it went through, checks that everything including digital guides arrived, and answers whatever the customer needs. First impressions that keep buyers.
We run your outbound
Customer Care Center is the outsourced care and sales team behind consumer brands. Trained specialists who follow up after the order, answer questions, drive retention, and turn buyers into repeat customers.
Austin, Texas · remote team across the U.S., Mexico & ColombiaAfter the order, a specialist confirms it went through, checks that everything including digital guides arrived, and answers whatever the customer needs. First impressions that keep buyers.
Specialists explain how to use the product and what to expect, using only brand-approved information.
We check in on progress and make it easy to continue when the product is working. Happy customers stay customers.
Every call is recorded, monitored, and scored against a written standard. We contact only opted-in customers and work strictly from client-approved language, so your brand stays protected.
We learn your product, offer, and tone, then train specialists on approved scripts before anyone goes live.
We contact opted-in customers with a warm, human call, confirm the order, and open the door to help.
We answer questions, guide usage, and surface the right next step, from reorders to protocol continuity.
You get transparent reporting on what we did, what customers said, and the revenue we produced.
Founder
Originally from Mexico and based in Austin, Texas, Carlos is a software engineer and sales leader with more than 10 years building online sales operations. He co-founded a call center that earned a place on the Inc. 5000 three years running and processed over $120 million in sales.
He built Customer Care Center to bring that same standard of trained, human customer care to consumer brands.
Our care and sales team is performance based. You bring the customers, we bring the results. No retainers, no risk, no long contracts, just revenue you can see.
Never. We contact only customers who provided their number and agreed to be reached about their order. No purchased lists, no cold outreach.
Yours. Specialists are trained on your product and work strictly from brand-approved language. We help customers, we never make a claim you have not authorized.
On performance. You pay on the results we produce, not a monthly retainer. We will walk you through the exact structure on a call.
We are based in Austin, Texas, with a trained remote team across the U.S., Mexico, and Colombia so we can scale coverage without dropping quality.
Every call is recorded, monitored, and scored against a written standard. We only contact opted-in customers and hold every specialist to one shared standard of care.
Tell us about your brand and your customers, and we will show you how we help, and what it can produce.