B2B Customer Care · Sales · Retention

The team your
customers remember.

We run your outbound

Customer Care Center is the outsourced care and sales team behind consumer brands. Trained specialists who follow up after the order, answer questions, drive retention, and turn buyers into repeat customers.

Book a Call See How We Help
Austin, Texas · remote team across the U.S., Mexico & Colombia
Customer Care Center seal
0 Calls reviewed
Real specialistsnever bots
Consent-basedopt-in contact only
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Order Follow-Up•Retention Calls•Inbound Support•Product Guidance•Reorder & Continuity•Quality & Compliance• Order Follow-Up•Retention Calls•Inbound Support•Product Guidance•Reorder & Continuity•Quality & Compliance•
Trained Before Live•Approved Scripts Only•Transparent Reporting•Human, Not Ticketed•Performance Based• Trained Before Live•Approved Scripts Only•Transparent Reporting•Human, Not Ticketed•Performance Based•
0Typical follow-up window
0Calls subject to review
0Days a week coverage
1Shared standard of care
What we do

One team behind every
conversation with your buyer.

Order support & follow-up

After the order, a specialist confirms it went through, checks that everything including digital guides arrived, and answers whatever the customer needs. First impressions that keep buyers.

Product guidance

Specialists explain how to use the product and what to expect, using only brand-approved information.

Retention & reorders

We check in on progress and make it easy to continue when the product is working. Happy customers stay customers.

Quality & compliance

Every call is recorded, monitored, and scored against a written standard. We contact only opted-in customers and work strictly from client-approved language, so your brand stays protected.

How it works

From your order to a
loyal customer, in four steps.

01

Onboard & train

We learn your product, offer, and tone, then train specialists on approved scripts before anyone goes live.

02

Reach out

We contact opted-in customers with a warm, human call, confirm the order, and open the door to help.

03

Guide & grow

We answer questions, guide usage, and surface the right next step, from reorders to protocol continuity.

04

Report back

You get transparent reporting on what we did, what customers said, and the revenue we produced.

CL
10+years in online sales
Leadership

Carlos Lizaola

Founder

Originally from Mexico and based in Austin, Texas, Carlos is a software engineer and sales leader with more than 10 years building online sales operations. He co-founded a call center that earned a place on the Inc. 5000 three years running and processed over $120 million in sales.

He built Customer Care Center to bring that same standard of trained, human customer care to consumer brands.
Who we serve

Built for brands that sell
direct and care about the after.

Health & wellnessSupplements & nutraceuticalsBeauty & skincare Subscription productsDTC e-commerceCoaching & programs Continuity offersHigh-consideration purchases
Performance, not promises

You only pay when we produce.

Our care and sales team is performance based. You bring the customers, we bring the results. No retainers, no risk, no long contracts, just revenue you can see.

Start the conversation
Good to know

Questions brands
ask us first.

Do not see yours? Ask us directly.

Do you cold call?

Never. We contact only customers who provided their number and agreed to be reached about their order. No purchased lists, no cold outreach.

Whose script do your specialists follow?

Yours. Specialists are trained on your product and work strictly from brand-approved language. We help customers, we never make a claim you have not authorized.

How am I billed?

On performance. You pay on the results we produce, not a monthly retainer. We will walk you through the exact structure on a call.

Where is your team based?

We are based in Austin, Texas, with a trained remote team across the U.S., Mexico, and Colombia so we can scale coverage without dropping quality.

How do you protect my brand?

Every call is recorded, monitored, and scored against a written standard. We only contact opted-in customers and hold every specialist to one shared standard of care.

Bring your customers the
support they deserve.

Tell us about your brand and your customers, and we will show you how we help, and what it can produce.

Book a Call [email protected]